Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after [2:00 PM HKT] will be processed the next business day.

You will receive a confirmation email once your order has shipped, along with tracking information.

During high‑volume periods, processing times may be slightly delayed.

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Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Hong Kong:

• Standard Shipping: 3–5 business days
• Expedited Shipping: 2–3 business days
• Free Shipping on orders over $800.00 (if applicable)

Please note that delivery times are estimates and are not guaranteed.

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Tracking Orders

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

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Shipping Delays

We are not responsible for delays caused by carriers, weather, customs processing, or other unforeseen circumstances.

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Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at [your email address].

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Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience delivery issues, please contact the shipping carrier directly.

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Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery at [your email address] with photos of the damage and packaging. We will review and resolve the issue as quickly as possible.

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Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes imposed by their country.